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Published: 16 January 2020

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Introduction

Coerver Coaching is the leading brand name in independent football education globally, delivering skill-based football coaching around the world. FS21 SPORT LTD (We) are the Licensees of Coerver Coaching for Scotland

As a leading football education brand, We are determined to meet our obligations to support the welfare of children and young people and to protect them from harm.

In order to achieve this, We have a comprehensive range of policies and procedures, including the Coerver Coaching Safeguarding Children and Young People Policy and Procedures, which also includes the Coerver Coaching Staff Code of Conduct and Coerver Coaching Incident Reporting Form.

Notes

The policy and procedures outlined in the Safeguarding Children and Young People Policy and Procedures document apply to anyone working on behalf of Coerver Coaching (outside of Asia Pacific), including its Licensees, directors, paid staff and volunteers.

However, it is important to note that the Safeguarding Children and Young People Policy and Procedures document has been drawn up on the basis of legislation, policy and guidance that seeks to protect children in England and Wales.

Whilst the general principles should apply to other Coerver Coaching Licensed Territories, the Licensees are required to operate in line with the legislation, policy and guidance in their respective Territories.

Fundamental Principles

In terms of the fundamental principles underpinning the Safeguarding Children and Young People Policy and Procedures document, We believe that:

• Children and young people should never experience any kind of abuse.
• Everyone involved in the delivery of Coerver Coaching has a responsibility to promote the welfare of all children and young people, to keep them safe and to practice in a way that protects them.

Recognition of the Importance of Safeguarding

We recognize that:

• The welfare of children is paramount.
• All children, regardless of age, disability, gender reassignment, race, religion or belief, sex or sexual orientation have a right to equal protection from all types of harm or abuse.
• Some children are additionally vulnerable because of the impact of previous experiences, their level of dependency, communication needs or other issues.
• Working in partnership with children and young people, their parents/carers and other agencies is essential in promoting young people’s welfare.

Keeping Children and Young People Safe

We will do this by:

• valuing, listening to and respecting them.
• appointing a welfare officer for Scotland
• using our safeguarding procedures to share concerns and relevant information with agencies who need to know; involving children, young people, parents, families and carers appropriately.
• creating and maintaining an anti-bullying environment and ensuring that there is a policy and procedure to help deal with any bullying that does arise.
• sharing information about child protection and safeguarding best practice with children, their families, staff and volunteers.
• recruiting staff and volunteers safely, ensuring all necessary checks are made.
• providing effective management for staff and volunteers through supervision, support, training and quality assurance measures.
• implementing a code of conduct for staff and volunteers.
• using procedures to manage any allegations against staff and volunteers appropriately.
• ensuring that there are complaints and whistleblowing procedures in place.
• ensuring that there is a safe physical environment for children, young people, staff and volunteers, by applying health and safety measures in accordance with the law and regulatory guidance.
• recording and storing information professionally and securely.

Parent’s guide to safeguarding

Keeping Your Child Safe

When your child is taking part in Coerver Coaching sessions We want you to be confident they can have fun and learn new skills in a safe environment. This is achieved by;

• A Welfare Officer.
• Safeguarding policies and procedures.
• A procedure for reporting and dealing with safeguarding concerns, including poor practice.
• A Coaches Code of Conduct.
• Safe recruitment processes.
• Qualified staff, who have safeguarding training.

Your Child

We will work with parents to create an environment where your child knows:

• Not to worry about performance issues.
• Not to fear making mistakes.
• What is acceptable coaching practice.
• What is not acceptable.
• What is abuse.
• The role of the Welfare Officer.
• The name of the Welfare Officer.
• That they should speak to the Welfare Officer immediately if they have any concerns.

It is important that your child knows that if they feel uncomfortable about being asked to do something, they always have the right to say NO!

How can you help?

As a parent you are extremely influential in your child’s enjoyment and development in football.

By being a positive role model, you can help your child to;

• Maximize their enjoyment of the sport.
• Maintain their levels of motivation.
• Reach their full potential.
• Develop life skills.

This should also include positive and supportive behavior towards coaches, officials, other young players and their parents, or anyone else involved in the sport.

Behaviours to avoid!

As a parent it is also important to recognize behaviours that could have a negative influence on your child’s enjoyment and development

In this respect, it is important NOT to;

• Expect too much of your child.
• Push your child too hard, too soon.
• Let your child think they’ve let you down.
• Abuse or harass your child or anyone else involved in the sport.

Likewise, if you witness any behavior which you think could be detrimental to a child you should report this to the Welfare Officer immediately.

Children and Young People’s Guide to Staying Safe

Have Fun and Stay Safe!

When taking part in Coerver Coaching sessions We want you to have fun, learn new skills and be the best footballer you can be.

At the same time, We want to make sure you feel safe.

If you are worried about something, or someone has hurt or upset you, it is important to tell a responsible adult as soon as possible.

Details of who you should tell are provided at the end of this section.

Your Coaches

When attending Coerver Coaching sessions you will meet lots of new people and We want you to be happy and to feel safe. Coerver Coaches should be excellent role models for children and young people and provide coaching sessions which are well planned and delivered to support your development as an individual and a team player.

It is therefore important that you know the difference between what is right and what is wrong.

Your coach should:

• Treat you fairly.
• Set a good example.
• Tell you what is right and what is wrong.
• Give you positive feedback.
• Help you to improve.

Your coach should NOT;

• Make you feel uncomfortable or unhappy.
• Use abusive or bullying behavior.
• Contact you via social media.

Always remember

If you feel uncomfortable being asked to do something, you can always say NO!

Keeping Safe!

In order to keep safe, you may need to talk to a responsible adult about things that are worrying or upsetting you, such as being;

• Punched, pushed, hit or kicked.
• Sent threatening messages on your mobile phone, either by text or through social media.
• Picked on or called names or having things taken from you.
• Left out of coaching sessions or activities.
• Touched in a way you do not like.
• Asked to touch someone else in a way which makes you feel uncomfortable.
• Asked to do something you don’t want to do.
• Asked to keep something a secret.

Who should you tell?

If you are worried about something or someone has hurt or upset you, there are lots of people you can talk to, such as:

• Your parent/guardian.
• A teacher.
• Your coach.
• The Coerver Coaching Welfare Officer.
• Local Contact officer

WELFARE OFFICER CONTACT DETAILS

If you have any concerns, contact your Coerver Coaching welfare Officer

Or alternatively please contact

Coerver Coaching Lead Safeguarding Officer

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Category: Uncategorised

Published: 19 February 2016

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Coerver® Coaching Scotland – Terms and conditions

By registering for a Coerver® Coaching Scotland activity, you agree to the following terms and conditions.

Data Protection Statement and Consent
The information and data which is provided on registration will be held on the computers and manual records of and may be used by Coerver® Coaching and any other companies including Adidas UK Ltd, affiliates, and official suppliers to the aforesaid companies.

This does not include any details relating to credit or debit card transactions which are not kept on our records.

The companies may inform you from time to time by email, telephone, or mail of relevant news, information and services and products offered by any of them which they believe may interest you.

Disclaimer
Coerver® Coaching reserves the right to cancel any of its activities at any time but will endeavour to give at least 48 hours’ notice prior to the event.

You agree to indemnify, defend and hold Coerver® Coaching and all their associated companies and their directors, employees, information providers, licensors and licensees, officers, partners, sponsors and suppliers (collectively, indemnified parties) harmless from and against any and all liability and costs (including, without limitation, legal fees and costs) incurred by the indemnified parties in connection with any claim arising out of any breach by you of these terms and conditions of use.

Official Coerver® Coaching photographs/video may be requested to be taken during the activities, these pictures/videos may be used, reproduced and published in Coerver® Coaching publications or by any of our official partners.

I authorise Coerver® Coaching staff to administer or approve any medical treatment deemed necessary to the participant. I agree to Coerver® Coaching reserving the right to remove any disruptive attendees from any activity and that none of the parties involved with the organisation and the promotion of activities can accept any responsibility or liability for personal injury of participants, or loss/damage to personal effects or property.

Conditions of enrolment

Payment of fee will be subject to an activity member's or their parent/guardian’s acceptance of these conditions of enrolment.

Confirmation of enrolment will be sent via email 7 days before the first date of each activity.
The activity member agrees to abide by all policies implemented by Coerver® Coaching.

Refund Policy

Please note that this refund policy does NOT apply to Performance Academy (ADVANCED OR ELITE LEVEL) membership or any other Standing Order/Direct Debit payment courses, please see the Performance Academy membership cancellation section for more information.

• No refund can be given for cancellations or non-attendance at activity / sessions under any circumstances.
• Please note that a booking can be transferred to another eligible person with the prior written consent of Coerver® Coaching Scotland. Please note this will not be possible in all circumstances.
• All activities, venues and travel arrangements are subject to change according to weather, venue availability, and a satisfactory level of participants or other factors beyond our control. As such, we may cancel or change any courses, should this be necessary for these reasons.
• If we do have to cancel an activity, we will offer an alternative course, (if available and suitable) or a full refund but we shall not have any other liability to you.
• You are responsible for arranging and paying for suitable insurance to cover any injury or illness to the participant as, unfortunately, we cannot provide a refund under these circumstances.
• For the avoidance of doubt, no refund is permitted for participant's failure to attend the course/sessions.

Performance Academy Membership

• By registering as a Performance Academy member, you agree to a minimum booking period of 3 consecutive months at the appropriate monthly rates from your registration date.
• Standing Order, Direct Debit or Recurring Transaction payments for the Performance Academy (Advanced or elite level) programmes will be taken in advance each month 7 days prior to your start date (example. Start date September 8th, payments monthly on 1st of month)
• This payment will be taken each month in full, irrespective of the member's attendance.
• If this monthly payment is declined at any stage during your membership, there is a 7-day period from this date for the payment to be made by credit/debit card (please note an additional payment fee will apply) or by immediate bank transfer.
• If player cannot attend a Performance Academy session you are required to inform us in advance by Email, Telephone

Performance Academy membership cancellation

• Cancellation on a Performance Academy member's part must be given in writing to and will only be terminated when the next month's payment from the cancellation date has been taken.
• It is parent/guardian’s responsibility to cancel any standing order payments direct with your bank which have been set up, should you fail to do so, no refund will be given for any over payments.
• Failure to meet any of the above stated payment criteria could result in a Sheriff Court action being issued to retrieve the sum that is owed.
• If a member sustains what is deemed, by our medical professionals, to be a long-term injury we will consider the situation on a case-by-case basis with relation to postponing or cancelling a membership which has not yet served the minimum 3-month period.

Coerver® Coaching training kit

• If Participants purchase Coerver® Training Kit, no branding is permitted to be added to the training kit, this includes names, numbers, initials or any other items of this nature.

Performance Academy (Advanced Level), Holiday Clinics, other Open Access Clinics (block payments or one-off fees)

• Payment in full must be received prior to the attendance of any clinic.
• Places on all clinics are limited, places are only held once full payment has been made.
• Applications are accepted on a first come first served basis.

Medical conditions
All activity participants or their parent/guardian are required to inform Coerver® Coaching of any medical conditions, this must be updated in writing should this change throughout your/their time with Coerver® Coaching

Booking administration and processing fees
When booking any of our courses a booking and administration processing fee will be added to the price at checkout and point of transaction. This covers the costs to process and administer the registration process.

Questions
Should you have any questions relating to these Terms and Conditions, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or call 0844 8080 442

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Published: 01 January 2020

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Privacy Policy

FS21 Limited t/a Coerver® Coaching Scotland is committed to protecting your privacy.

This Privacy Policy explains how we collect and use your personal data and which rights and options you have in this respect. If you would like to learn more about our client confidentiality obligations, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Who is responsible for your personal data?

FS21 Limited t/a Coerver® Coaching Scotland is responsible for your personal data.

Which personal data do we collect?

The personal data we collect may include:

• Contact information, such as your name, dob, postal address, including your home address, where you have provided this to us, business address, telephone number, mobile phone number, fax number and email address
• Payment data, such as data necessary for processing payments and fraud prevention, including credit/debit card numbers, security code numbers and other related billing information
• Further information necessarily processed in a project or client contractual relationship with FS21 Limited t/a Coerver® Coaching Scotland or voluntarily provided by you, such as instructions given, payments made, requests and projects
• Your password for the co.uk/scotland, www.coerverscotland.scot, www.clubcoerver.comwww.coerver.scotwww.coachfx.com/coerverscotland/login  website
• Information collected from publicly available resources, integrity data bases and credit agencies

How do we collect your personal data?

We may collect personal data about you in a number of circumstances, including

• During booking of a course or programme online, over telephone, over email or in person

Are you required to provide personal data?

• As a general principle, you will provide us with your personal data entirely voluntarily.
• There are generally no detrimental effects on you if you choose not to consent or to provide personal data.

For which purposes will we use your personal data?

FS21 Limited t/a Coerver® Coaching Scotland will process all personal data lawfully, fairly and in a transparent manner. The lawful basis for processing your data is to meet our contractual obligations. We may use your personal data for the following purposes only ("Permitted Purposes"):

• Managing and administering your bookings or your relationship with FS21 Limited t/a Coerver® Coaching Scotland, including processing payments, service updates, new similar services or upgrades, support services and additional services;
• Compliance with our Safeguarding Policies
• For any purpose related and/or ancillary to any of the above or any other purpose for which your personal data was provided to us.

Where you have expressly given us your consent, we may process your personal data also for the following purposes:

• Communicating with you through the channels you have approved
• Customer surveys, marketing campaigns, market analysis, contests or other promotional activities or events;

With regard to marketing-related communication, we will - where legally required - only provide you with such information after you have opted in and will provide you the opportunity to opt out anytime if you do not want to receive further marketing-related communication from us. We will not use your personal data for taking any automated decisions affecting you or creating profiles other than described above. Depending on for which of the above Permitted Purposes we use your personal data, the legal grounds on which we process your personal data are either: • Compliance with our safeguarding policies.

• Necessary for purposes of our legitimate interest or those of any third party recipients that receive your personal data, always provided that such interests are not overridden by your interests or fundamental rights and freedoms. In addition, the processing may be based on your consent where you have expressly given that to us.

With whom will we share your personal data?

We may share your personal data in the following circumstances:

• Any third party to whom we assign or novate any of our rights or obligations
• With courts, law enforcement authorities, regulators or attorneys or other parties where it is reasonably necessary for the establishment, exercise or defence of a legal or equitable claim, or for the purposes of a confidential alternative dispute resolution process, Otherwise, we will only disclose your personal data when you direct us or give us permission, when we are required by applicable law or regulations or judicial or official request to do so, or as required to investigate actual or suspected fraudulent or criminal activities.

Personal data about other people which you provide to us If you provide personal data to us about someone else (such as booking a friend or colleague on a course) you must ensure that you are entitled to disclose that personal data to us and that, without our taking any further steps, we may collect, use and disclose that personal data as described in this Privacy Policy. In particular, you must ensure the individual concerned is aware of the various matters detailed in this Privacy Policy, as those matters relate to that individual, including our identity, how to contact us, our purposes of collection, our personal data disclosure practices (including disclosure to overseas recipients), the individual's right to obtain access to the personal data and make complaints about the handling of the personal data, and the consequences if the personal data is not provided (such as our inability to provide services).

Where we Store your Personal Data

Keeping this personal data about you secure FS21 Limited t/a Coerver® Coaching Scotland keeps Personal Data in three locations - FS21 Limited t/a Coerver® Coaching Scotland website –which is password protected.

• Dropbox cloud system – Contact details and data is stored in dropbox cloud system and your personal data are kept confidential and secure. Only FS21 Limited t/a Coerver® Coaching Scotland approved staff, have access to the files and all office computers are password protected.
• Personal data in paper files in FS21 sports Ltd office and onsight locations. Paper files are kept in lockable filing cabinets and obsolete papers are shredded. Data in onsight locations are kept securely by staff and never include full data.
• Updating personal data about you If any of the personal data that you have provided to us changes, for example if you change your email address or if you wish to cancel any request you have made of us, or if you become aware we have any inaccurate personal data about you, please let us know by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. .
• We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal data that you provide to us.
• your  personnel data will also be stored online on our CRM  system at coerver.co.uk/scotland  www.coerverscotland.uk www.coerver.scot with our website partners Covent.

How long do we retain your personal data?

Your personal data will be deleted when it is no longer reasonably required for the Permitted Purposes or you withdraw your consent (where applicable) and we are not legally required or otherwise permitted to continue storing such data. We will, in particular, retain your personal data where required for FS21 Limited t/a Coerver® Coaching Scotland to assert or defend against legal claims until the end of the relevant retention period or until the claims in question have been settled. Your rights Subject to certain legal conditions, you have the right to request a copy of the personal data about you which we hold, to have any inaccurate personal data corrected and to object to or restrict our using your personal data. You may also make a complaint if you have a concern about our handling of your personal data. If you wish to do any of the above please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. . We may request that you prove your identity by providing us with a copy of a valid means of identification in order for us to comply with our security obligations and to prevent unauthorised disclosure of data. We will consider any requests or complaints which we receive and provide you with a response in a timely manner. If you are not satisfied with our response, you may take your complaint to the relevant privacy regulator. We will provide you with details of your relevant regulator upon request.

Updates to this Privacy Policy This Data Privacy Policy was last updated February 2020. We reserve the right to update and change this Data Privacy Policy from time to time in order to reflect any changes to the way in which we process your personal data or changing legal requirements.

In case of any such changes, we will post the changed Data Privacy Policy on our website or publish it otherwise. The changes will take effect as soon as they are posted on this website. How to get in touch Email This email address is being protected from spambots. You need JavaScript enabled to view it.

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Published: 21 October 2014

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